Best Tenant Communication Software in 2025

How many problems, in all walks of life, could have been solved by better communication? For landlords, the way you communicate with tenants should sit right at the heart of your business. When tenants can get in touch with you easily, issues are raised (and resolved) much faster, unnecessary disputes are avoided and they are happier with your service.

For landlords and property managers, this means less time spent chasing missed calls, lost emails and forgotten messages.

Without the right tools, tenant communication can get messy. You might have rent reminders going out by email, maintenance requests coming through via text, and tenancy agreements being sorted over the phone. Too many streams can cause a flood – it’s overwhelming.

This is where tenant communication software can help. These platforms give landlords, property managers and tenants one place to connect, message and share documents. You’ll find built-in features for centralised record keeping, automated reminders and secure portals which help simplify the day-to-day running of your rental business.

In this guide, we’re going to look at the best tenant communication software in 2025, looking at both UK and international options. Let’s get into it.

Key Features to Look For in Tenant Communication Software

Before we get into the specific options available to you, it’s important to first consider what you should be looking for in tenant communication software. Have a look through these, and see which ones would have the most positive impact on your business.

• Multi-channel messaging – Email, SMS, app notifications or tenant portals let you connect in the way that suits everyone.
• Centralised record-keeping – Every conversation is stored and searchable, reducing the risk of disputes later on.
• Automated reminders – Tenants can receive automatic updates about rent due dates, inspections or maintenance visits.
• Document sharing and e-signatures – Makes it simple to issue tenancy agreements, share safety certificates, or confirm repairs.
• Integration with other tools – The best platforms are part of a larger property management software solution, so also link with rent payments, maintenance tracking and accounting, so communication fits naturally into the rest of your property management tasks.

Best UK-Specific Solutions

1. Landlord Vision

Best for: UK landlords and property owners looking for an all-in-one property management solution, complete with excellent communication platform

Overview

Landlord Vision was created specifically for UK landlords. It offers a full arsenal of services, combining tenant communication with rent collection, compliance and accounting. This is perfect for landlords that want one system, rather than juggling various applications. It’s all in one place – nice and neat.

Key tenant communication features:

• Built-in messaging system for direct communication with tenants
• Automated rent reminders and arrears alerts
• Secure document sharing for tenancy agreements and gas safety certificates
• Clear audit trail of all communication, reducing the risk of disputes

Additional features:

As mentioned above, this is an end-to-end solution for property management. This includes accounts management, tax reporting, rent tracking, compliance tracking and more. It’s all there, one of the most complete property management platforms around.

Strengths:

Landlord Vision ticks a lot of boxes. The communication features are thorough and easy to navigate, and then you have all of the other features that help you stay on top of everything to do with running a property business.

Pricing: From £19.97 a month, but with scalable tiers depending on the size of your portfolio.

Website: www.landlordvision.co.uk/

2. Arthur Online

Best for: Letting agents and property managers that manage large, complex portfolios

Overview

Cloud-based software Arthur Online offers larger operations and a wide range of features, with an emphasis on collaboration. This is where the excellent communication features come into play – not only are they built for landlord-tenant relationships, but also landlord-contractor dialogue as well. Bringing these together helps streamline workflows, keeping operations running smoothly.

Key tenant communication features:

• Tenant and owner portals with two-way messaging
• In-app updates for maintenance requests and repairs
• Centralised record of tenant interactions

Additional features:

Arthur Online offers a full range of property management features, such as receiving rent payments, live bank feeds and integration with accounting software like Xero.

Strengths

Excellent for agencies and larger landlords who need structured processes and collaboration across a team.

Pricing: From £70/month (includes 50 units; additional units from £1.40 each).

Website: arthuronline.co.uk

3. Hammock

Best for: UK Landlords who are looking for comprehensive financial tools with tenant communication features integrated in that

Overview:

The focus for Hammock is all on accounting, but it does also incorporate some essential communication features as well, namely automated rent reminders, and notifications if a payment is missed. In truth, the main appeal of Hammock lies in its financial assets, but the helpful reminders are a useful communication channel, which helps your business run smoothly.

Key tenant communication features:

• Automated rent payment alerts
• Notifications for missed or late payments
• Clear reporting for tenants on payment history

Additional features:

It’s all about finances here, from the ability to collect rent online, through to tax reporting tools and bank reconciliation. It efficiently handles your finances, and makes that side of your business run smoothly.

Strengths

For landlords that want to keep a close eye on their finances, Hammock is a great tool to have. The communication features are more limited compared to the other two options we’ve listed above, but in terms of financial visibility, there aren’t many that can match this software.

Pricing: From £8/month (higher tiers for larger portfolios).

Website: usehammock.com

Best International Solutions

4. Buildium

Best for: US-based property managers that are looking for a full property management solution, with tenant communication features built in.

Overview:

Buildium is one of the most widely used property management platforms in the US. With dedicated tenant communication portals, messaging features and document storage, it’s well-regarded as one of the most complete software solutions for US landlords.

Key tenant communication features:

• Online tenant portals for messaging and rent payments
• Maintenance request submission and tracking
• Digital document sharing

Additional features:

Comprehensive accounting, inspection tools, and leasing workflows.

Strengths

The dedicated Resident Centres and Owner Portals are seen as major pluses for the Buildium communication features. They are incredibly user friendly for both tenants and landlords, which helps to smooth over the whole process.

Pricing: From around $55/month.

Website: buildium.com

5. AppFolio

Best for: Property managers running larger residential or commercial portfolios.

Overview

Staying over in the US, AppFolio is a property management system that is designed for scale. Again, the communication tools form part of a much larger packaged, but they are great for streamlining tenant and owner interactions, working well on mobile and desktop devices.

Key tenant communication features:

• In-app messaging and SMS notifications
• Maintenance request tracking
• Online portals for tenants and owners

Additional features:

Strong financial and accounting capabilities, plus marketing and leasing modules.

Pricing: From around $1.40 per unit, per month (minimum fees apply).

Website: appfolio.com

6. TenantCloud

Best for: Independent landlords worldwide who need affordable communication tools.

Overview

TenantCloud is another US-based property management solution, but it does also cater for UK landlords. It has a great selection of tenant communication tools, that work particularly well for landlords with a smaller property portfolio.

Key tenant communication features:

• Tenant portal with messaging
• Rent payment tracking and receipts
• File sharing for agreements and repairs

Additional features:

Accounting tools to manage income and expenditure, maintenance management and property advertising.

Strengths:

Low-cost and accessible, especially for landlords managing just a few tenants.

Pricing: Free tier available; paid plans from around $12/month.

Website: tenantcloud.com

7. DoorLoop

Best for: Landlords and managers looking for modern design and simple communication tools.

Overview:

We’ll finish our roundup of the best tenant communication software with DoorLoop – relatively new to the industry, but another all-in-one solution that focuses on streamlining tenant communication and general property management. Here, it’s all about usability – a nice, clean interface to make communication as straightforward as possible.

Key tenant communication features:

• Messaging built into tenant and landlord portals
• Rent payment reminders
• Document and file sharing

Additional features:

Accounting, leasing and maintenance management.

Pricing: From $59/month.

Website: doorloop.com

Choosing the Right Tenant Communication Software

There is plenty of choice in our list above, so you would be forgiven for feeling slightly overwhelmed. The best thing to do here is focus on what is important, so here are some things to think about that might make the decision a bit clearer:

• Individual landlords may prefer affordable options like Hammock or TenantCloud that cover essentials without overcomplication.
• Agencies and large portfolios may lean towards Arthur Online or AppFolio, where task tracking and multi-user collaboration matter most.
• UK landlords should prioritise compliance integration, which is where Landlord Vision stands out. It not only streamlines communication but also links it directly with accounting, tax, and compliance reminders.

Final Thoughts & Next Steps

Tenant communication is so often overlooked by landlords and property managers, which almost always causes more hassle and stress. Whatever type of portfolio you have, from high end luxury apartments to social housing, you’ll find that with friction-free communication lines, problems are solved before cause any stress.

And it’s never been easier to stay on top of your communication. With the right property management software you’ll be able to stay organised, resolve issues quickly, and make sure your tenants feel heard. Have a look at how you could benefit from the right software – book a free demo with Landlord Vision today, and see how it could transform your property business, giving you more control, and a lot less stress!