Airbnb is a popular way for homeowners and landlords to let out properties on a short-term let basis. For the most part, the site is very good at matching properties with prospective tenants, but sometimes it can and does go wrong.
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One family decided to take the plunge – and have since lived to regret it. The family, like many others, were attracted at the thought of earning enough money to fund a holiday, so they decided to list their home on Airbnb. It wasn’t long before they were contacted by a couple with three children looking for a temporary place to stay. They seemed perfectly respectable, so the family jetted off on holiday feeling quite happy with the arrangement.
When they came back after two weeks, they were greeted with a trashed house and mess everywhere. The children’s rooms had been wrecked, precious family photos had been smashed, and objects randomly moved around. Thankfully no serious damage took place, but it was still an unpleasant experience and it cost them around £1600 to put right.
They contacted Airbnb and put in an itemised claim for the damage. The claims process isn’t user friendly, but the site agreed to pay up. After ten days and several follow-up phone calls, the full amount was paid.