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According to research carried out by an online letting agent, the most common complaint from tenants was a faulty boiler leading to a lack of hot water and central heating – nearly 33% of tenants have experienced this problem during a tenancy.
The second most common problem was a leaking roof – 22% of tenants had this issue. Next on the list was mould and condensation – 14% of tenants complained their homes were damp and mouldy.
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Faulty showers were just as problematic, closely followed by broken window locks and windows. Next on the list, smoke alarms not working, noisy neighbours and faulty fire escapes.
Unhappy Tenants
Judging by this catalogue of issues, it would seem that a lot of tenants are unhappy with the service they are receiving from their landlord. Apparently nearly 20% of tenants are kept waiting up to two months before their problems are sorted out and a further 12% of tenants complained that their landlords never fixed the problem at all. However, 33% of tenants did report that their landlord fixed problems swiftly, which is good news.
Landlord Duty of Care
“Landlords have a duty of care for their tenants and leaving problems, such as faulty boilers can be very dangerous and put lives at risk. Some tenants are having to wait long periods of time to get problems fixed, which is unacceptable,” says Jane Morris from the online letting agency that commissioned the survey.
“Landlords and agents should deal with maintenance issues as quickly as possible. If they delay, issues can deteriorate, resulting in a higher cost to the landlord or tenant. It is also important that landlords or their agent make regular maintenance checks, ideally every three months, so they can identify potential and existing issues and sort them quickly,” she adds.
