We collect information about you for several reasons: first, to process your order; second, to provide you with the best possible service; third, for running our business and fourth for publicising our business as referred to elsewhere in this policy.
We will not sell or give away your email details to any email marketing company that will use it for the sole purpose of spam or otherwise.
The type of information we will collect about you includes:
- Phone number
- Email address
- Bank details including sort code and account number (we do not store any account details as they are made through our Direct Debit payment partner Gocardless)
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
Similar to most websites, we gather statistical and other analytical information collected on an aggregate basis on all visitors to our website. This Non-Personal Data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of our website.
We use the Non-Personal Data gathered from visitors to our website in an aggregate form to get a better understanding of where our visitors come from and to help us better design and organise our website.
Disclosure of Information to Third Parties:
We may provide Non-Personal Data to third parties, where such information is combined with similar information collected from other users of our website, for example number of unique users who visit our website, the demographic breakdown of our community users of the website, or the activities that visitors to our website engage in while on our website.
We will not disclose your Personal Data to third parties unless you have consented to this disclosure or unless the third party is required in order to process an application or other communication from you or to perform the services that you have applied for. We will however disclose your Personal Data if we believe in good faith that we are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or other statutory requirement.
Your Personal Data is held on secure servers hosted by our Internet Service Provider. We take our responsibilities in relation to the security of your Personal Data very seriously. The nature of the internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the internet. No data transmission over the internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data and we will review these measures regularly.
Updating, Verifying and Deleting Personal Data:
You may inform us of any changes in your Personal Data and, in accordance with our obligations under the Data Protection Act 1998; we will update or delete your Personal Data accordingly.
To find out what Personal Data we hold on you, please e-mail us at . Any such requests may be subject to a prescribed fee which will not exceed £10.00 and we will reply to you within 40 days.
To have your Personal Data rectified (if it is inaccurate) or erased (if we do not have a legitimate reason to hold your Personal Data) please e-mail us at We will comply with a request to rectify your Personal Data (if it is inaccurate) or erase your Personal Data (if we do not have a legitimate reason to hold it) within 40 days of receiving such a request from you.